Shipping & Returns





Orders are dispatched Monday to Friday.

Orders received before 12 noon we will endeavour to dispatch the same day.

Orders received after 12 noon will be dispatched the following work day.


Delivery Times

Standard Delivery Times are:


North Island: Overnight

Nelson, Blenheim & Christchurch: 2-3 Days

Rest of South Island: 3-4 Days


*Some rural areas may take longer depending on the frequency of deliveries.




If any items received are damaged or not as you expected, please contact us to arrange a return or replacement.

We can be contacted toll free on 0800 TOWELS, 0800 869 357 or