Shipping & Returns

Order processing

After your order has been placed, it will be dispatched within 1-3 business days. Once your order has been dispatched by our warehouse team, you will receive an email containing your tracking link. 

Delivery

Shipping costs are calculated at checkout. 

You should receive your order within 3-5 business days once dispatched. 

Returns

If you have received any products in a damaged condition or the incorrect product, please contact our team within 7 working days and we will arrange return shipping and provide a replacement or refund. 

If you changed your mind about products you have ordered, please contact our team within 7 working days. If products are unused and in a saleable condition, we can process a refund. The customer will be responsible for cost of return shipping, and original shipping costs will not be refunded for change of mind purchases. 

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.